1. Introduction
Welcome to REMEDIX (“Company,” “we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at remedix.co.za (the “Site”), purchase our products, or interact with our services.
We are committed to protecting your personal information in compliance with the Protection of Personal Information Act No. 4 of 2013 (POPIA) of South Africa, as well as other applicable privacy laws.
By using our Site, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site or services.
Contact Information:
- Email: info@remedix.co.za
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 2:00 PM
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Contact us via email, phone, or contact form
- Participate in promotions or surveys
- Interact with our social media pages
2.1 Types of Information We Collect
| Category | Information Collected |
|---|---|
| Personal Identification | Full name, date of birth, gender |
| Contact Information | Email address, phone number, shipping address, billing address |
| Account Credentials | Username, password (securely encrypted) |
| Payment Information | Payment method details (processed securely by third-party payment gateways; we do not store full credit card details) |
| Order History | Products purchased, order dates, delivery status |
| Communication Preferences | Marketing preferences, newsletter subscriptions |
| Technical Data | IP address, browser type, device information, operating system, referring URLs |
| Usage Data | Pages visited, time spent on Site, click patterns, search queries |
2.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies. This helps us improve your browsing experience and analyze Site performance. See Section 8 for more details on cookies.
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis (POPIA) |
|---|---|
| Process and fulfill orders | Contractual necessity |
| Communicate with you about orders, updates, and support | Contractual necessity |
| Send marketing communications (with your consent) | Consent |
| Improve our website, products, and services | Legitimate interest |
| Prevent fraud and ensure security | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Analyze website usage and trends | Legitimate interest |
| Respond to customer inquiries and support requests | Contractual necessity |
3.1 Marketing Communications
We will only send you marketing emails if you have opted in to receive them. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at info@remedix.co.za.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (e.g., PayFast, PayPal, or similar)
- Shipping and courier services
- Email marketing platforms
- Website hosting and analytics providers
- IT and security services
These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government regulation, or to:
- Protect the rights, property, or safety of REMEDIX, our customers, or others
- Investigate or prevent fraud or security breaches
- Enforce our Terms and Conditions
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights remain protected.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure.
5.1 Security Measures
- Encryption: Data transmitted between your browser and our Site is secured using SSL/TLS encryption
- Access Controls: Only authorized personnel have access to personal information
- Secure Storage: Personal information is stored on secure servers with restricted access
- Regular Audits: We regularly review our security practices
5.2 Limitations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Information Type | Retention Period |
|---|---|
| Order History | 5 years (for tax and accounting purposes) |
| Account Information | For as long as your account is active |
| Marketing Preferences | Until you unsubscribe or request deletion |
| Customer Support Records | 3 years after last interaction |
When no longer needed, your information will be securely deleted or anonymized.
7. Your Rights Under POPIA
As a South African resident, you have specific rights regarding your personal information under the Protection of Personal Information Act (POPIA).
7.1 Your Rights
| Right | Description |
|---|---|
| Right to Access | You may request a copy of the personal information we hold about you |
| Right to Correction | You may request that we correct or update inaccurate or incomplete information |
| Right to Deletion | You may request that we delete your personal information, subject to legal retention requirements |
| Right to Object | You may object to the processing of your information for direct marketing purposes |
| Right to Withdraw Consent | You may withdraw your consent for processing where consent was the legal basis |
| Right to Complain | You have the right to lodge a complaint with the Information Regulator of South Africa |
7.2 How to Exercise Your Rights
To exercise any of these rights, please contact us at info@remedix.co.za. We will respond to your request within 30 days as required by POPIA.
Information Regulator of South Africa:
- Website: https://www.inforegulator.org.za
- Email: inforeg@justice.gov.za
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content.
8.1 What Are Cookies?
Cookies are small text files placed on your device by your web browser. They help us remember your preferences and understand how you interact with our Site.
8.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Necessary for the Site to function properly (e.g., shopping cart, checkout) |
| Functional Cookies | Remember your preferences and settings |
| Analytics Cookies | Help us understand how visitors use our Site (e.g., Google Analytics) |
| Marketing Cookies | Track browsing habits to deliver relevant advertisements |
8.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Block third-party cookies
- Delete existing cookies
- Set preferences for future cookie placement
Please note that disabling certain cookies may affect Site functionality.
9. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms, payment processors, and external content. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will delete it immediately.
If you believe a child has provided us with personal information, please contact us at info@remedix.co.za.
11. International Data Transfers
We primarily store and process your personal information within South Africa. However, some of our service providers may operate outside South Africa. When transferring personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes constitutes acceptance of the revised policy.
13. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
REMEDIX
- Email: info@remedix.co.za
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 2:00 PM
- Location: Johannesburg, Gauteng, South Africa
14. Complaints
If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
- Website: https://www.inforegulator.org.za
- Email: inforeg@justice.gov.za
- Telephone: 012 406 4818
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
We encourage you to contact us first so we can attempt to resolve your concern directly.
Summary of Key Points
| Topic | Summary |
|---|---|
| Information Collected | Personal identification, contact details, order history, payment info, technical data |
| How We Use Data | Process orders, communicate, improve services, marketing (with consent) |
| Data Sharing | Service providers, legal compliance, business transfers (no selling to third parties) |
| Your Rights | Access, correction, deletion, objection, withdraw consent |
| Data Security | SSL encryption, access controls, secure storage |
| Cookies | Used for essential functions, analytics, and marketing (manageable via browser) |
| Contact | info@remedix.co.za |
| POPIA Compliance | We comply with South Africa’s Protection of Personal Information Act |
Quick Reference: Your Personal Information Rights
| Right | How to Exercise |
|---|---|
| Access | Request a copy of your data via email |
| Correction | Notify us of any inaccuracies |
| Deletion | Request account and data deletion |
| Marketing Opt-Out | Click “unsubscribe” in any marketing email |
| Complaint | Contact us or the Information Regulator |
This Privacy Policy was last updated on March 26, 2026.