Last Updated: March 26, 2026
1. Introduction
Thank you for choosing REMEDIX. We are committed to delivering your wellness products safely, efficiently, and with care. This Shipping Policy outlines our shipping practices, delivery timeframes, costs, and your responsibilities as a customer.
Contact Information:
- Email: info@remedix.co.za
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 2:00 PM
2. Shipping Destinations
We currently ship to addresses within South Africa. Unfortunately, we do not offer international shipping at this time.
2.1 Shipping Areas Covered
| Area | Coverage |
|---|---|
| Major Metropolitan Areas | Full coverage (Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, etc.) |
| Regional Towns | Full coverage |
| Rural Areas | Delivery available, may require additional time |
| PO Boxes | Available via South African Post Office |
| International | Not currently available |
3. Processing Time
3.1 Order Processing
All orders are processed within 1-2 business days after payment confirmation.
| Order Time | Processing |
|---|---|
| Monday – Thursday (before 2:00 PM) | Processed same day |
| Monday – Thursday (after 2:00 PM) | Processed next business day |
| Friday (after 2:00 PM) | Processed Monday |
| Weekend orders | Processed Monday |
| Public holidays | Processed next business day |
3.2 Order Confirmation
After placing your order, you will receive:
- Order Confirmation Email – Immediately after purchase
- Shipping Confirmation Email – When your order ships, containing tracking information
4. Delivery Timeframes
Delivery times vary based on your location and the shipping method selected at checkout.
4.1 Estimated Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Courier | 3-7 business days | Calculated at checkout |
| Express Courier | 1-3 business days | Calculated at checkout |
| South African Post Office | 5-10 business days | Calculated at checkout |
4.2 Delivery Estimates by Region
| Region | Standard Delivery | Express Delivery |
|---|---|---|
| Gauteng | 2-4 business days | 1-2 business days |
| Western Cape | 3-5 business days | 1-2 business days |
| KwaZulu-Natal | 3-5 business days | 1-2 business days |
| Eastern Cape | 4-6 business days | 2-3 business days |
| Free State | 3-5 business days | 1-2 business days |
| Mpumalanga | 3-5 business days | 2-3 business days |
| Limpopo | 4-6 business days | 2-3 business days |
| North West | 3-5 business days | 2-3 business days |
| Northern Cape | 5-7 business days | 3-4 business days |
Please note: These are estimates. Actual delivery times may vary due to courier availability, weather conditions, or unforeseen circumstances.
5. Shipping Costs
5.1 Cost Structure
Shipping costs are calculated at checkout based on:
- Delivery location (postal code)
- Shipping method selected
- Order weight and dimensions
5.2 Free Shipping
We offer free standard shipping on orders over R500 (within South Africa).
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Under R500 | Calculated at checkout | Calculated at checkout |
| R500 and above | FREE | Calculated at checkout |
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- A link to track your package
- The name of the courier service
6.1 How to Track Your Order
- Click the tracking link in your shipping confirmation email
- Enter your tracking number on the courier’s website
- Monitor your delivery status
If you have not received tracking information within 3 business days of placing your order, please contact us at info@remedix.co.za.
7. Delivery Process
7.1 What to Expect
- A courier representative will contact you prior to delivery
- Deliveries are made during business hours (Monday – Friday, 8:00 AM – 5:00 PM)
- A signature may be required upon delivery
7.2 Undelivered Packages
If the courier is unable to deliver your package after multiple attempts:
- You will receive a notification to arrange redelivery
- Additional delivery attempts may incur extra charges
- Unclaimed packages may be returned to us after 7 days
8. Shipping Restrictions
8.1 Address Accuracy
You are responsible for providing accurate and complete shipping information. Please ensure:
- The recipient’s full name is correct
- The delivery address is complete (including street number, suburb, city, and postal code)
- Contact phone number is valid
We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
8.2 Business Addresses
If shipping to a business address, please include:
- Company name
- Department or floor number
- Reception contact information
8.3 Secure Locations
We recommend providing an address where someone will be available to receive the package during business hours to prevent theft or loss.
9. Damaged or Lost Packages
9.1 Damaged in Transit
If your package arrives damaged:
- Do not accept delivery if visible damage is apparent
- Take photos of the damaged packaging and contents
- Contact us within 48 hours of delivery at info@remedix.co.za
- Keep all original packaging for inspection
We will arrange for a replacement or refund at no additional cost.
9.2 Lost Packages
If your tracking information shows “Delivered” but you have not received your order:
- Check with neighbors or building security
- Verify the delivery address on your order confirmation
- Contact us within 7 days of the “Delivered” status
We will investigate with the courier and, if confirmed lost, issue a replacement or refund.
10. Order Splitting
On occasion, orders may be split into multiple shipments due to:
- Product availability
- Order size or weight
- Warehouse locations
You will receive separate tracking information for each shipment. There is no additional cost for split shipments.
11. Click and Collect
Currently, we do not offer in-store pickup or click-and-collect services. All orders are shipped directly to the address provided.
12. Business Days and Holidays
- Business Days: Monday – Friday, excluding South African public holidays
- Public Holidays: No deliveries or processing on public holidays
| Public Holiday | Date (2026) |
|---|---|
| Human Rights Day | March 21 |
| Good Friday | April 3 |
| Family Day | April 6 |
| Freedom Day | April 27 |
| Workers’ Day | May 1 |
| Youth Day | June 16 |
| National Women’s Day | August 9 |
| Heritage Day | September 24 |
| Day of Reconciliation | December 16 |
| Christmas Day | December 25 |
| Day of Goodwill | December 26 |
Orders placed on or before a public holiday will be processed on the next business day.
13. Changes to Shipping Address
13.1 Before Shipment
If you need to change your shipping address after placing an order:
- Contact us immediately at info@remedix.co.za
- Provide your order number and correct address
- We will update the address if the order has not yet been processed
13.2 After Shipment
Once an order has been shipped, we cannot change the delivery address. You may contact the courier directly with your tracking number to request a delivery address change (additional fees may apply).
14. Delivery Exceptions
14.1 Force Majeure
We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Strikes or labor disputes
- Courier service disruptions
- Government actions or regulations
- Transportation delays
In such cases, we will communicate any known delays and work to resolve them as quickly as possible.
14.2 Remote Areas
Deliveries to remote or rural areas may take longer than our standard estimates. We will notify you of any significant delays.
15. Returns Due to Non-Delivery
If a package is returned to us due to:
- Incorrect address provided by customer
- Failed delivery attempts
- Package unclaimed
The following will apply:
- You will be notified of the returned shipment
- You may choose to have the order re-shipped at your cost
- If you prefer a refund, we will refund the product cost minus original shipping charges
16. Contact Information
For any shipping-related questions or concerns, please contact us:
REMEDIX
- Email: info@remedix.co.za
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 2:00 PM
- Response Time: 1-2 business days
When contacting us, please have your order number ready to help us assist you quickly.
17. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.
We encourage you to review this policy periodically.
Summary of Key Points
| Topic | Key Information |
|---|---|
| Shipping Area | South Africa only |
| Processing Time | 1-2 business days |
| Delivery Time | 3-7 business days (standard) |
| Free Shipping | Orders over R500 |
| Tracking | Provided via email |
| Damaged Packages | Report within 48 hours |
| Address Changes | Before shipment only |
| Contact | info@remedix.co.za |
Quick Reference: Shipping Timeline
| Stage | Timeframe |
|---|---|
| Order Placed | Day 0 |
| Processing | 1-2 business days |
| Shipping | Day 2-3 |
| In Transit | 3-7 business days |
| Delivery | Day 5-10 |
This Shipping Policy was last updated on March 26, 2026.